Excellence begins
with understanding
Scout Surveys gives business owners a clear window into the real customer experience so they can lead with excellence.
Understand your customers. Strengthen your business.
Scout Surveys helps business owners see their business the way customers actually experience it. Through customizable surveys, customer insights, and AI-powered summaries, Scout Surveys turns every customer moment into clear, actionable guidance.
See Clearly
Get a crystal-clear view of your customer experience through comprehensive survey data and real-time feedback.
Know Your Customers
Track sentiment, identify patterns, and understand what your customers truly value in every interaction.
Lead with Excellence
Transform insights into action with AI-powered summaries that guide you to meaningful improvements.
Most customers won't complain. They simply don't return.
Your greatest losses happen silently. Customers experience problems, say nothing, and never come back.
Scout Surveys shines a light on issues you never knew were happening.
Powerful features for complete clarity
Everything you need to understand, track, and improve your customer experience.
Customizable Survey Questions
Tailor every question to capture exactly what matters for your business and customers.
Full Customer Journey Coverage
Track experiences at every touchpoint from entry to exit, ensuring nothing is missed.
AI-Powered Summaries
Get instant, actionable insights from complex data with intelligent analysis.
Photo & Video Uploads
Visual evidence helps you see problems clearly and respond more effectively.
Shift-Level Insights
Identify patterns by time, day, and staff to optimize performance consistently.
Consistency Tracking
Monitor how well your standards are maintained across all locations and times.
Simple, powerful, effective
Four straightforward steps to transform your customer experience.
Customize your survey
Design questions that capture exactly what you need to know about your customer experience.
Send the survey or assign a Scout
Deploy surveys directly to customers or have trained Scouts evaluate your business firsthand.
Get instant insights
View responses in real-time with AI-powered analysis highlighting key trends and issues.
Implement improvements
Take action on clear, prioritized recommendations and track your progress over time.
Why businesses choose Scout Surveys
More than just a survey tool - a partner in excellence.
Built by Real Restaurant Operators
We understand the challenges of running a business because we've been there. Scout Surveys was created by operators who know what it takes to deliver excellence every single day.
Our team has decades of combined experience in hospitality and customer service. We built Scout Surveys to solve the problems we faced ourselves - getting honest feedback and turning it into meaningful action.
Rooted in Christian Values
Excellence, integrity, and service are at the core of everything we do. We believe in helping businesses serve their customers with honesty and care.
Our commitment to ethical business practices means your data is handled with integrity, your customers are treated with respect, and our team supports you with genuine care for your success.
Designed for Clarity
No confusing dashboards or overwhelming data. Scout Surveys presents insights in a clear, simple format that helps you make better decisions faster.
We eliminate analysis paralysis by highlighting what matters most. Our AI-powered summaries cut through the noise to give you actionable insights you can implement immediately.
Focused on Excellence
We're not just collecting feedback - we're helping you build a culture of continuous improvement and exceptional service.
Scout Surveys gives you the tools to track consistency, celebrate wins, and address issues before they become problems. Lead your team with confidence knowing exactly where you stand.
The Scout Platform Ecosystem
Built on the same foundation of clarity, integrity, and customer insight.
DineScout
Restaurant experience
Clarity leads to excellence.
Excellence begins with understanding.
Join forward-thinking business owners who are transforming their customer experience today.